Services

With over 20 years of hands-on experience in business process improvement and digital transformation, Fortuna-Services AG has developed a robust methodology to guide organizations through complex strategic change. In collaboration with the Just-Faster Group, our SBCS unit supports clients in defining future-proof information management strategies, designing transformation roadmaps, preparing RFPs, evaluating vendors, and supervising program execution.

Our consultants combine deep domain expertise with a pragmatic, results-oriented approach—ensuring that technology investments are aligned with measurable business outcomes. Whether modernizing legacy operations or launching new digital initiatives, we help organizations achieve sustainable growth through strategic clarity and execution excellence.

As an official ServiceNow Consulting & Implementation Partner, Fortuna-Services AG delivers expert-led transformation through the ServiceNow platform. Our consultants specialize in IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), Governance, Risk & Compliance (GRC), Integrations and more.

A key differentiator is our strong focus on enterprise integrations, empowering clients to build a connected digital backbone. We leverage ServiceNow Integration Hub and MuleSoft Anypoint Platform to connect ServiceNow with critical systems including:

• Salesforce – for unified service and sales processes
• OpenText & D.Velop – for document lifecycle management and regulatory compliance
• SAP – enabling process synchronization with ERP and HR systems (e.g., SuccessFactors)
• Microsoft 365 & Azure – integrating workflows, identity management, and collaboration tools
• Other enterprise platforms and legacy systems – through custom connectors, REST/SOAP APIs, and event-driven architectures

With a certified team and proven delivery methodology, we streamline service operations, break down data silos, and ensure ServiceNow delivers real business value across the enterprise.

As a Confluent Partner, we offer consulting and implementation for real-time data platforms powered by Apache Kafka and Apache Flink. Our SPPS team enables clients to build responsive, event-driven architectures for analytics, operations, and digital services.

Fortuna-Services AG offers comprehensive Salesforce consulting, development, and integration services tailored to complex enterprise needs. Our certified consultants and developers specialize in Sales Cloud, Service Cloud, Marketing Cloud, and Lightning Platform customization.

A core strength of our Salesforce practice lies in enterprise-grade integrations. We have deep expertise connecting Salesforce with:

• ServiceNow – for seamless alignment of CRM and ITSM processes
• OpenText & D.Velop – for robust document and content management within Salesforce
• SAP – enabling end-to-end synchronization of ERP and CRM data
• Microsoft 365 & Azure – for enhanced productivity and data flow across platforms
• Other cloud and on-premise systems – through API-based integration, Mulesoft, and middleware connectors

From process automation to cross-platform orchestration, we help organizations unify their digital ecosystem around Salesforce, enhancing both operational efficiency and customer engagement.

Fortuna-Services AG provides expert consulting for SAP solutions, including S/4HANA, SuccessFactors, and Business Technology Platform (BTP). We support digital core transformation, business process integration, and custom development to align SAP capabilities with strategic business goals.

Our Microsoft practice focuses on modern workplace solutions, cloud adoption, and business application development using Microsoft 365, Azure, Power Platform, and Dynamics. We help organizations build secure, collaborative environments that drive efficiency and agility.